Returns

We want you to love all everything that you order with us! We know things happen and sometimes items need to be sent back. We would be happy to help you find something that you love! 

To start a return, click HERE.

REFUNDS

We do not offer refunds to the original form of payment. Purchases are eligible for STORE CREDIT ONLY when postmarked within 14 days of receiving your order. After this timeframe, your item would not be eligible for return. Store credits will be sent to the email address associated with your order.

Items purchased using a store credit from a previous return are final sale.

All gift cards and store credits expire after 1 year from the issue date. LJ’s is not responsible for any lost or stolen gift cards.

 

FINAL SALE

Items purchased at a discount of 20% or more and items in a SALE category are FINAL SALE.

The following items are final sale: athletic wear, jewelry, hats, hair accessories, bodysuits, intimates, all seasonal items and food products. 

 

If you return a final sale item or send back a late return, there will be a 20% restocking fee deducted from your store credit. Due to hygiene reasons, bodysuits, swimwear, leggings, etc. will not be accepted. Any items not accepted will be returned to you at your cost.

 

RETURN INSTRUCTIONS 

Please file your return through the portal. Customer is responsible for return shipping costs if "Free Returns" is not purchased with original order. Original shipping fees are non refundable.

All items must be unworn, unwashed, and have the original tags still attached. No makeup or deodorant stains, perfume, dog hair, cigarette smell, or stains of any kind will be accepted. 

DAMAGES

If you receive a damaged item we ask that you notify us within 72 hours of delivery. Please submit a claim through our returns portal or email us at ljsretailtherapy@gmail.com and include a picture of the damage. 

 

Please feel free to email us with any questions! Thank you so much for shopping with us! 

 

**We reserve the right to refuse a return if the items do not meet the criteria above. 

**This return policy supersedes any previous or printed copy of our return policy.